Cancellation & Refund Policy
The Arabic version of these documents is the primary and legally prevailing version under the laws of the Kingdom of Saudi Arabia. If this English translation and the Arabic text differ, the Arabic text prevails.
This policy sets out how payment and cancellation work with Yora Ads Est. (Yora Ads). It forms part of the Terms and Conditions, and accepting a quotation or paying the Establishment any amount means you accept it.
Clause 1: Payments are not refunded
- Every amount paid to the Establishment — deposits, monthly fees and project payments — is final and non-refundable, in whole or in part, from the moment it is received, whatever the reason the Client cancels or stops.
- Work starts as soon as payment is received, at the Client's request: we reserve the team's time and begin planning and preparation straight away, and the work is made for the Client alone and cannot be reused for anyone else. The Client confirms that it asked for work to start on payment, and that it benefits from the service from that moment.
- No right to a refund arises from results falling short of expectations, from platform decisions such as a rejected ad or a suspended account, from the Client being late with materials or approvals, or from a change in the Client's plans or circumstances.
Clause 2: Monthly services
Ad management, social media management, and anything else billed as a monthly retainer.
- Each month's fee is paid in advance at the start of the month, and work for the month begins once it is paid.
- The Client may stop the service with written notice before the next month begins, and is not charged for that month.
- Nothing is refunded from a month that has been paid for, whether the work runs to the end of it or the Client asks to stop sooner.
Clause 3: One-off projects
Designs, brand identity, video, marketing plans and interface design.
- Work begins once the deposit stated in the quotation is paid, and the balance is paid before final files are delivered.
- If the Client cancels or pauses the project at any stage, nothing paid is refunded, and the Establishment is also owed the value of the work done up to cancellation where it exceeds what was paid.
- If the project stalls because of the Client — for example missing materials, feedback or approvals — for more than thirty days, the Establishment may close it, all amounts paid are fully earned, and work resumes only under a new quotation.
Clause 4: Ad budgets and third-party costs
- The Client pays advertising budgets directly to the ad platforms. They never pass through the Establishment, which therefore cannot return them. Any unspent balance stays in the Client's own ad account, and refunds of it are governed by the platform's own policies.
- Influencer fees, printing and production costs, and licensed materials paid or committed on the Client's behalf are not refundable.
Clause 5: If we cannot deliver
If we cannot deliver part of a paid service for a reason that is ours alone, the Establishment will choose one of these remedies: deliver it later, replace it with work of equal value agreed by both parties, or give its value as credit towards future services. None of these is a cash refund.
Clause 6: Asking to stop
Send requests to stop in writing to ayeda8066@gmail.com or on WhatsApp. A request stops anything not yet paid for; it never leads to a refund of anything already paid.